Reference

Understand Your Rights Before You Start

These terms govern every account opened on 99rbaji — what you can do, what we expect, and how disputes are handled.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsEligibility depends on local lawUpdated terms take effect on publicationContact support with any questions
99rbaji Understand Your Rights Before You Start
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not just rules we impose — they also set out what you can expect from us. We process withdrawal requests through the same wallet you deposited with, whether that is bKash, Nagad, or Rocket, to keep the money trail clean and verifiable. Account security relies on the mobile number you register with; any OTP sent to that number is considered authorised activity. If you believe your account has been accessed without your permission, contact support immediately and we will freeze the account while we investigate.

Withdrawal Verification

We match each withdrawal to the wallet used for the original deposit — bKash, Nagad, or Rocket — so funds return to a verified source only.

Account Security

Your registered mobile number is the identity anchor for your account. OTP confirmations at login and withdrawal are how we confirm it is you acting.

Term Change Notice

When we revise these terms, the updated version is posted here with no delay. We do not send individual notices; checking this page keeps you current.

Dispute Handling

Raise a dispute through live chat or email with your account ID and transaction reference. We log every case and respond in writing so there is a clear record.

TERMS CONTACT PATHS

Reach Us About These Terms

If a section of these terms is unclear, or you want to flag a concern about your account status, our support team can help you work through it. Reach us through any of the channels below — we handle account and terms queries separately from general game support so your question goes to the right place.

Live Chat Open the chat widget from any page on 99rbaji. Describe your terms question clearly and include your account ID so the team can pull up your details.
Email Support Send a written query to our support address. Email works well for detailed terms questions or formal disputes where you want a written record of the response.
Account Help Centre Log in to your account, go to Help, and select Terms and Account Rules. You will find answers to common questions and a form to escalate anything not covered.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and what these terms mean in practice. If your question is not here, use live chat or email and we will give you a direct answer.

Yes. The same account terms apply regardless of which wallet you use. bKash, Nagad, and Rocket deposits all fall under these terms with no exceptions for a specific payment method.

We post updates to this page and the revised terms take effect immediately. We do not send individual notifications, so checking this page periodically is your responsibility.

If your account is closed for a terms breach, any remaining balance may be held while we verify the account history. We will communicate the outcome through your registered contact details.

Eligibility depends on local law and the regions we currently support. If you are in Bangladesh, check that using this platform is permitted under laws that apply to you before opening an account.

Providing false registration details, using someone else's bKash or Nagad wallet, or attempting to manipulate account activity all constitute violations and may result in account closure.

Contact us via email with your account ID and a clear description of the issue. We log every dispute and respond in writing, giving you a documented record of the resolution process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.